Hiver

Built into Gmail, Hiver is a customer care tool that enables HR, operations, finance, and support teams to work together and quickly address consumer inquiries. Unlike conventional helpdesks, Hiver operates inside your inbox, thereby being natural and simple to use for teams of all sizes.

With strong artificial intelligence capabilities for quicker resolution and improved customer experience, it provides email delegation, tracking, tagging, automation, and analytics.

Key Features:

- Manage shared inboxes for support, info@, sales@ etc.

- Email assignments, internal notes, and tags

- Collision alerts to avoid duplicate replies

- SLAs, workflows, and round-robin assignment

- CSAT surveys and performance analytics

- Works entirely inside Gmail with no learning curve

- Integrates with Slack, Asana, Zapier, and more

- AI-based suggestions and prioritization

Pricing:

- Free trial available

- Paid plans start from $24/user/month

Want to manage customer service right from Gmail? Explore Hiver: https://hiverhq.com (opens in new window)

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-- Pricing details are for reference only and may change as per the tool provider’s policy. Please visit the official website for the latest pricing

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